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What to do when...
TROUBLESHOOTING
What to do when...
Problem Solution
The screen ‘locks’, or
the P-touch labeler
does not respond
normally.
Refer to “Resetting the P-touch Labeler” on page 56 and reset
the internal memory to the initial settings. If resetting the P-
touch labeler does not solve the problem, disconnect the AC
adapter and remove the batteries for more than 10 minutes.
The display remains
blank after turning on
the power.
Check that the batteries are correctly installed and that the AC
adapter designed exclusively for your P-touch
labeler
(provided) is correctly connected.
Check that the rechargeable Li-ion battery is fully charged.
The LCD messages are
displayed in a foreign
language.
Refer to “Setting Language and Unit” on page 24 to select your
desired language.
The label is not printed
after pressing the Print
key.
• Check that text has been entered and that the tape cassette
is installed correctly with sufficient tape remaining.
• If the tape is bent, cut off the bent section and thread the tape
through the tape exit slot.
• If the tape is jammed, remove the tape cassette and then pull
out the jammed tape and cut it. Check that the end of the tape
passes through the tape guide before reinstalling the tape
cassette.
The label is not printed
correctly.
• Remove the tape cassette and reinstall it, pressing it firmly
until it clicks into place.
• If the print head is dirty, clean it with a cotton swab or optional
print head cleaning cassette (TZe-CL4).
The ink ribbon is
separated from the ink
roller.
If the ink ribbon is broken, replace
the tape cassette. If not, leave the
tape uncut and remove the tape
cassette, then wind the loose ink
ribbon onto the spool as shown in
the figure.
The P-touch labeler
stops while printing a
label.
• Replace the tape cassette if striped tape is visible, as this
indicates that you have reached the end of the tape.
• Replace all batteries or connect the AC adapter directly to the
P-touch
labeler
.
Label files saved
previously are now
empty.
All files stored in the internal memory are deleted if the
batteries are weak or the AC adapter was disconnected.
The tape jam which
cannot be cleared
easily occurred.
Please contact our customer service.
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